Best conference calling services of 2022

  • The cheapest option is the Essentials plan, which is only available for businesses with 20 or fewer users. There are no audio or video meeting services in this plan. It costs $ 29.99 per user per month and includes 100 minutes at no cost. It is the only plan that limits the number of employees who can use it.
  • The Standard plan is $ 34.99 per user per month. It includes the entire Essentials package, plus 1,000 free minutes, a tiered auto attendant, Internet fax service, custom application development and deployment, and quality of service reporting. It also allows video conferencing with up to four participants.
  • The Premium plan costs $ 44.99 per user per month and includes the entire Standard plan, plus 2,500 free minutes, video meetings for up to 100 people, automatic call recording, multisite support, single sign-on and integrations with Salesforce, Zendesk, and Desk.com.
  • The more expensive option is the Ultimate plan, which costs $ 59.99 per user per month, and it includes the entire Premium plan, plus 10,000 toll-free minutes and video meetings for up to 200 people.

Prices drop 33% per user if you pay annually instead of monthly. RingCentral offers all users a 30-day risk-free trial.

While each plan comes with a local or toll-free number, additional charges apply if you want multiple numbers. Toll-free numbers are $ 4.99 per month, local numbers are $ 5.99 per user per month, and custom numbers are available for a one-time fee of $ 30.

Businesses have the option of purchasing or renting desk phones from RingCentral. Desk phones can be purchased between $ 80 and $ 400 each or rented between $ 5 and $ 21 per month. RingCentral does not offer a free plan, but you can request a 15-day free trial.

RingCentral Features

RingCentral is a cloud-hosted system that does not require any special equipment or cabling. All you need is a high-speed internet connection with enough bandwidth to handle the number of calls your small business makes. RingCentral recommends that you use a high-speed DSL, cable, or fiber-optic connection with a dedicated upload and download bandwidth for voice of at least 90 Kbps for each voice line. You don’t need a dedicated IT team to maintain this system; RingCentral handles all maintenance and upgrades.

Part of what makes RingCentral such a solid business phone solution is its reliability. It boasts 99.999% uptime, the highest possible for phone systems hosted in the cloud. This means that the service is only interrupted for a few minutes each year.

RingCentral has 17 data centers around the world. In the event of a center closure or problem, customers will have no loss of service, as data will be instantly transferred to one of the other centers. Each data center is monitored 24/7 and is staffed with engineering specialists and on-site security guards.

RingCentral allows number porting. This means that businesses with an established phone number can port their number to RingCentral after signing up for the service. When transferring your number, you will choose a temporary number to use until the porting process is complete, which typically takes 2-4 weeks.

The system is fully controlled from an online portal. From this portal, administrators can assign numbers and extensions to employees and create call groups. Employees can also log in to change their personal settings and make calls from their computers using a softphone.

Users are encouraged to set their mobile phone as the transfer number. If you and your team do this, you won’t miss a call if your business’s power or Internet connection goes down. All calls will automatically be transferred to the cell phone of the appropriate staff member in these situations.

RingCentral offers over 50 calling, collaboration, and mobile features including caller ID control, one-touch calling, call recording, call reversal, call park, calls, call screening, intercoms, paging, call logs, message alerts, missed call notifications, attendant auto, multi-level IVRs, call reports , music on hold, answering rules, extensions and the ability to transfer calls to multiple devices.

There are also several voicemail options: traditional voicemail, voicemail to email, visual voicemail, and voicemail-to-text transcription. Collaboration tools include HD audio and video conferencing, presence indicators, and team messaging.

The RingCentral mobile app, available on iOS and Android devices, allows employees to make and receive calls from their work lines on their mobile phones. The RingCentral app also allows users to send and receive faxes and texts, set up and join conference calls, check voicemail, change their individual settings, and receive notifications.

RingCentral also offers a softphone. This allows your employees to make and receive calls from their computers, whether it’s from desktops in the office or laptops connected to the Internet outside the office. To use the softphone, all you need to do is plug in a headset or use the computer’s speakers and microphone.

For businesses looking to connect with colleagues or customers overseas, RingCentral offers a number of international calling options, including full coverage in 40 countries and international inbound virtual numbers in 119 countries.

RingCentral Conference Call

In addition to being the best business phone system, RingCentral tops our list of the best conference calling services within a phone system.

Each user has access to their own conference bridge. This means that each employee can organize unlimited conference calls with up to 1000 participants at a time. You don’t have to worry about limiting your guest list or running out of minutes. The 1,000 caller limit is significantly higher than the thresholds for the other telephone systems we reviewed. Several employees can organize conference calls at the same time.

RingCentral conferencing service is reservationless, which means you can make calls instantly. While you can always schedule conferences in advance, this gives you the flexibility to set up an impromptu meeting when the need arises.

When setting up your conferencing preferences, you can select “activate connection before host”, which allows the call to start and continue without you or another host being present. You can also turn on settings that lock out the call once it has started and everyone has joined so that no one else can get on your call. Conference mode allows you to mute all participant lines; your guests can still hear you, but no one can hear them. This is a useful feature for large meetings where there may be a lot of background noise.

You can send conference invitations through Microsoft Outlook or your email provider. All you have to do is click on “invite by email” and RingCentral generates an email with the call number and access codes of the participants.

If you set up a call with participants outside of the United States, they can connect using local numbers. RingCentral offers local numbers in over 50 countries.

When you make a call, you can record your conference for free and listen to it later. You can also share your recordings with anyone who was unable to attend the conference.

RingCentral allows hosts and meeting participants to easily join conference calls from mobile devices, typically with the push of a button or link. This saves you having to enter the phone number and access code.

The main missing feature of RingCentral’s conference calling service is operator assisted calls. With this option, you would have a service representative to set the route of the call, greet callers and record their contact details, moderate question-and-answer sessions, and provide transcripts. If your business hosts large meetings that require this type of dedicated attention, you will need to find a provider that specializes in carrier assisted calling services.

Customer service

The customer support we have received from RingCentral has been mostly positive. During our research, we contacted the company on several occasions via phone, email, and live chat, posing as a business owner interested in phone services. While most of our interactions went well, we had a few calls and chats that were less than helpful. Our most recent interactions with the company have been significant improvements from our first calls and discussions.

In our recent interactions with RingCentral, all of the reps we have dealt with have been extremely helpful. They took our calls immediately and provided detailed answers to all of our questions. They also highlighted points on which we had not thought to ask questions. By the end of our calls, we had a clear understanding of how RingCentral works, what features it offers, and what it costs.

The RingCentral website offers a variety of valuable information, such as FAQs, videos, case studies, webinars, and white papers. The company provides 24/7 phone and chat support.

The number of complaints filed against RingCentral with the Better Business Bureau is a matter of concern. As of April 2020, 273 complaints had been filed against the company over the past three years. Despite the complaints, RingCentral is accredited with the BBB and has an A + rating on the site. Such a high rating means that the company is dealing with all of these complaints. While RingCentral may not be able to provide everyone with the solution they ask for, it does at least attempt to resolve issues to everyone’s satisfaction.

Michael P. Boser